Studio Policies
Register Early
Although you may join our classes at any time throughout the term, we encourage you to register early since class sizes are limited and many fill quickly. Registering three weeks before classes are scheduled to begin also ensures that we will have your child’s materials for you at your first class.
Payments
You will be invoiced once your enrolment form is received. Payment is due by the due date of the invoice otherwise you may not receive your home materials in the first week of class. You may choose to pay by installments for your fees, please ask at the time of enrolment. If direct depositing, please include your child’s name in the description or provide details of bank branch and date of deposit. EFT details are: Jim Jam Music BSB 032-188 Account no. 251755. Cheques can be made payable to Jim Jam Music. We do also accept credit card payments via paypal.
Refunds
Tuition fees are non-refundable. However, they may be requested due to an unexpected family move or serious illness necessitating withdrawal from class. In most situations, a credit voucher for a future session of classes may be given instead of a refund. Any refund requests will be considered on an individual basis and should not be assumed. There is a non-refundable $20 administrative fee for processing any refunds. However, all tuition fees (including deposit) are fully refunded if, for any reason, classes do not proceed and have to be cancelled for that term/semester.Once opened, At Home Materials can neither be refunded nor returned.
Make-up Classes
Classes will be made up in the event of teacher illness or inclement weather. We will notify you of the cancellation and the scheduled make-up day.You are entitled to a maximum of 2 makeup classes per term. In order to be eligible for makeup classes, you need to let us know of your intention not to attend your usual class by contacting the office or text your teacher. PLEASE NOTE THAT NO MISSED CLASSES WILL BE CREDITED OR REFUNDED.
Illness
An unfortunate fact of life, children get sick. Particularly at this age when their immune systems are developing. Although we are all surrounded by various viruses and other bugs all the time, we request that you use your discretion and do not bring sick children (or adults) to classes (remember you have up to 2 make-up classes each term). If you bring an infectious child to classes, we reserve the right to ask you to leave to prevent the spread of nasty bugs throughout our community.
Non enrolled siblings/Other children
Village and Our Time – non-enrolled siblings under 9 months are welcome but MUST be placed in a stroller/basinet or other “safe” place. Jim Jam Music and its teachers can not be held responsible for injury to your younger child where this is policy is not followed. It is ideal for a parent to bring only the enrolled child(ren) to class in order to give full attention to that child and fully participate in class or alternatively enrol in a multi-age class. Emergency situations are considered, however, so please ask if a non-enrolled sibling must “tag along”.Children older than 9 months who attend regularly and participate in the class must be paid for.
